It’s hard to give an answer as there could be may different causes. User should record the message (at the top of the screen and it’s red) and forward it to our tech support. (Click to see image)
Before you call please be ready to answer to the following questions; What king of internet connection are you using? (dial–up, adsl, cable, wireless…) Depending if you are connected online or not please choose one of the two options your program is offering: quotes/distribution/receiving data/internet/ internet. (Click to see image)
If it is an on-line connection, please choose option – On-Line. The most common message is: ‘Host not found’. It notifies the user that the internet connection is not working and the best solution is to contact internet provider.
If the internet connection is not an online connection but instead needs to be manually connected (dial-up, sometimes adsl and wireless internet), it is recommended to use option “internet”. The dial-up connection most probably exists and user can create its own based on the provider he/she is using. Place where user opens their service provider, would need to change/add through the field of modification. (Click to see image)

• Name – Here you can enter any kind of name, for example Sezam…
• ISP – Enter the same name as the name used for connecting to Windows
• Username – Enter the username
• Password – Enter the password to connect
• All other fields don’t need to be filled out.

Most common errors with dial-up connection:

• Error 718/721/777/797 PPP Error
  This error shows that your computer and connection server cannot build connection.
  Solutions:
  • Restart your computer.
  • Change the phone number (for example if you dialed 042….try dialing a local area code)
  • If step 1 and step 2 don’t work, check the modem (replace it if needed).
• Error 678
  Try again, check the connection
  • Check if your line is working, is there a signal.
  • Check the cord which is plugged into the modem and check if it’s properly connected to the computer line.
  • Check if modem is dialing.
  • If all of the above options seem to work, and you are still having trouble with connecting to the internet, replace your modem or contact telekom and let them know of your problem.